Team Bios
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 Darci Trout
Executive Director, Risk and Control
Professional Background:
- Head of the ORMC team overseeing the operational risk; IT/security operations risk; and reporting, analytics and governance functions at OCC.
- 20+ years of experience in financial services and consulting, including 8 years with OCC.
- Skilled in risk management, business process improvement, risk assessment, internal audit, and program management.
Fast Facts:
- Named in the World Federation of Exchange’s Women Leaders 2023 list.
- Member of the Executives Club of Chicago’s 10th LEAD Cohort.
- Co-sponsor of OCC’s employee network group Women’s Leadership Network (WLN).
Education:
- Bachelor of Arts degree from University of Minnesota.
- Master of Business Administration in finance from University of Missouri Trulaske College of Business.
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Duy Tran
Executive Director, Risk and Control
Professional Background:
- Leads the IT/security operations risk and the dedicated Archer resource functions.
- 15+ years of experience in financial, accounting, security, and technology auditing, including 7 years with OCC.
- Skilled in risk management, internal audit, financial analysis, and risk assessment.
Fast Facts:
- Holds a Certified Information Systems Auditor® (CISA®) certification.
- Is a first-generation college student.
Education:
- Bachelor’s degree in accounting and finance from DePaul University.
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Celine McGuire
Director, GRC
Professional Background:
- Leads the operational risk team responsible for the control and administrative functions of all groups within OCC’s Business Operations.
- 20+ years of experience in financial services, including nearly 1 year with OCC.
- Skilled in risk control self-assessment, risk management, internal controls, and change management.
Fast Facts:
- Holds Series 7 and Series 66 licenses.
- Previously worked at a bungee jumping site and enjoyed sky diving.
Education:
- Bachelor’s degree from University of Quebec in Montreal.
- Master’s degree in business administration from Dominican University.
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 Varun Ebenezer
Principal, Enterprise Risk Management
Professional Background:
- Responsible for the identification, oversight, challenge and assessment of the organization’s risk related to technology and security.
- 16+ years of experience in financial services, accounting, law, and nonprofit, including 1 year with OCC.
- Skilled in risk management, regulatory compliance, technology auditing, and process improvement.
Fast Facts:
- Holds a CISA certification.
- Enjoys spending time with his family, traveling, and trying new restaurants.
Education:
- Bachelor’s degree in history and sociology from the University of Wisconsin-Madison.
- Master’s degree in information systems from DePaul University.
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 Paige Neumann
Manager, Operational Risk Management
Professional Background:
- Oversees OCC’s enterprise risk assessment, project risk assessment, fraud risk assessment, risk event monitoring, and risk reporting activities.
- 9+ years of experience in financial services, including 4 years with OCC.
- Skilled in enterprise risk management, internal audit, workflow applications, and access management.
Fast Facts:
- Ambassador of OCC’s employee network group (ENG) Women’s Leadership Network and previously served on the board of the Women’s Initiative Network at CME Group.
- Certified in COSO Internal Controls, COSO Enterprise Risk Management, and PRMIA Operational Risk Management and is a Certified Fraud Examiner (CFE).
Education:
- Bachelor’s degree in international business and business administration from Lewis University.
- Master’s degree in business administration and management from Lewis University.
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 Sylvia Cerino-Sauer
Associate Principal, Release Engineering
Professional Background:
- Responsible for reviewing large volumes of GRC data, such as regulations, processes, and controls, in the enterprise GRC platform, Archer.
- 25+ years of experience in financial services, including 6 years with OCC.
- Skilled in RSA Archer eGRC, enterprise risk management, project management, and software development life cycle (SDLC).
Fast Facts:
- Served as an Archer eGRC application consultant and as a system administrator with Northern Trust Corporation for 20 years.
- Graduate of HACE’s cohort based Mujeres de HACE Program.
Education:
- Bachelor’s degree in economics from University of Illinois Chicago.
- Computer Career Program Certificate from DePaul University.
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 Colleen Gallagher
Associate Principal, Business Operations ERM
Professional Background:
- Responsible for helping the team manage operational risk across OCC.
- 16+ years of experience in financial services and government administration, including 4 years with OCC.
- Skilled in financial analysis, auditing, enterprise risk management, and control testing.
Fast Facts:
- Is a CFE and a CPA.
- Enjoys traveling, running, and reading.
Education:
- Bachelor’s degree in accounting from Loyola University Chicago.
- Master of Business Administration, Financial Fraud, from Saint Xavier University.
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Junaid Shaikh
Associate Principal, Operational Risk Management
Professional Background:
- Responsible for helping the team manage IT/security operations risk across OCC.
- 12+ years of experience in financial services, telecommunications, manufacturing, and consulting, including 2 years with OCC.
- Skilled in enterprise risk management, risk strategy and execution, IT audit, and risk assessment.
Fast Facts:
- Holds a CISA certification and is a Certified Public Accountant (CPA).
- Was a member of Delta UPE Honor Society at DePaul University.
Education:
- Bachelor’s degree in accounting from University of Illinois Chicago.
- Master’s degree in business information technology from DePaul University.
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 Pavan Venkata
Associate Principal, Release Engineering
Professional Background:
- Responsible for reviewing large volumes of GRC data, such as regulations, processes, and controls, in the enterprise GRC platform, Archer.
- 12+ years of experience in financial services, biotechnology research, and education, including 4 years with OCC.
- Skilled in operational risk management, applications architecture, system administration, and technical analysis.
Fast Facts:
- Is an RSA Archer 6 Certified Associate.
- Received OCC’s Commitment to Excellence Award twice in 2022.
Education:
- Master’s degree in information technology and management from Campbellsville University.
- Master's degree in computer science from Silicon Valley University.
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 Nick Pryor
Associate Principal, Operational Risk Management
Professional Background:
- Responsible for helping the team manage operational risk across OCC, including enterprise risk assessments and scenario analysis exercises.
- 8+ years of experience in financial services audit and consulting, including 4 years with OCC.
- Skilled in both business and IT controls’ testing and assessments.
Fast Facts:
- Holds a CISA certification and is a CPA.
- Received OCC’s Individual Excellence Award in 2022 and 2023.
Education:
- Bachelor’s degree in accounting from Michigan State University.
- Master’s degree in accounting from University of Illinois Chicago.
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 Harrison Keyes
Associate Principal, Data Analytics Engineering
Professional Background:
- Supports ORMC team in the Reporting, Analytics and Governance functions.
- 9+ years of risk management and regulatory compliance experience in financial services, including 5 years with OCC.
- Skilled in Tableau, Alteryx, and Structured Query Language (SQL) and has worked with Python, R, and other coding languages.
Fast Facts:
- Previously was a licensed attorney in Illinois where he interned with an Illinois Administrative Agency, a U.S. Senator, and a Federal Magistrate Judge. He pivoted towards a career in Data Science during the pandemic.
- Has volunteered with multiple Chicago nonprofits including One Tail at a Time and Working Bikes.
Education:
- Bachelor’s degree in philosophy from Roosevelt University.
- Juris Doctor from University of Illinois Chicago School of Law.
- Completed coursework toward Master of Science in Analytics from University of Chicago.
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 Paulo Oliveira
Associate Principal, Enterprise Risk Management
Professional Background:
- Supports ORMC team in the Reporting, Analytics and Governance functions.
- 6+ years of experience in financial services and software, including 4 years with OCC.
- Skilled in program management, risk governance and reporting, key risk indicators, and risk acceptances.
Fast Facts:
- Completed the STARTALK Intensive Russian Language and Culture program at the University of Central Florida.
- Is an Ambassador of OCC’s ENG HOLA (Hispanic/Latino OCC Leaders and Allies).
Education:
- Bachelor’s degree in finance from University of Central Florida.
- Currently pursuing a master’s degree in computer science from DePaul University.
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 Craig Burns
Senior Associate, Enterprise Risk Management
Professional Background:
- Supports the management of operational risk across OCC.
- 6+ years of experience in financial services, education, and healthcare, including 1 year with OCC.
- Skilled in operational risk testing and monitoring, data analysis, and project management.
Fast Facts:
- Started his career working in anti-money laundering in the banking industry.
- Is ambidextrous.
Education:
- Bachelor’s degree in political science from University of Illinois Chicago.
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 Jeremiah Mall
Senior Associate, Enterprise Risk Management
Professional Background:
- Responsible for mastering IT/security risk across OCC by managing IT risk assessments and security controls and driving mitigation strategies.
- 5+ years of experience in financial services, including 2 years with OCC.
- Skilled in agile methodologies and project management.
Fast Facts:
- Certified in ITIL® and Cloud Security Knowledge (CCSK).
- 7+ years of volunteer web development experience at United Methodist Communications and DePaul University.
Education:
- Bachelor’s degree in applied science (IT) from DePaul University.
- Master’s degree in cybersecurity from DePaul University.
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